WHAT WE CAN OFFER
  • Bonus: 13-month salary, Birthday gift, Holiday, KPI performance bonus.
  • Healthcare Plan: Fully follow regulations, Bao Viet Insurance, Annual health-check.
  • Paid leave: Day-off on December 25 and December 31, Training & development opportunities, Annual leaves: 12 days/year.
  • Shuttle bus: 
    • Station 1: 165 Nguyen Van Troi, Phu Nhuan District
    • Station 2: 55 Dien Bien Phu, District 1
    • Station 3: Thu Duc Crossroads

 

JOB DESCRIPTION

Perform day to day IT operation support, IT trouble shooting, maintaining SLA, Gather and analyze new utilize responsible IT assets and provide support to deliver IT project related to hardware, network in office, software and business application as below:

1. Work with IT VN Head to support the use of existing hardware and network.

  • Install and configure computer hardware, software, systems, networks, printers and scanners.
  • Planning maintaining, replacing and building a network system for the office.
  • Monitor and maintain computer systems and networks.
  • Respond promptly to issues and service requests.
  • Provide company-wide technical support ( available in person or by phone).
  • Set up accounts for new users.
  • Repair and replace equipment as necessary.
  • Test new technology.

2. Gather and analyze new business requirements, work with IT VN Head and coordinate with IT from head office to propose best-fit solutions as well as supporting testing, training and go-live.

3. Manage and perform day-to-day IT operation support, troubleshooting, maintaining SLA, tracking using the ticketing system and delivering internal IT training

  • Research and coordinate with relevant departments to solve technical problems.
  • Collect information as well as comments or feedback from end-users.

4. Manage, utilize (procure, upgrade, rotate, replace) and maintain inventory of computers, other end user’s devices, conferencing devices.

JOB REQUIREMENTS
  • College or Bachelor’s degree in IT, Computer Engineer, Computer Science or any related field.
  • 2 years’ experience in IT technical support and network, software.
  • High professional level, great learning spirit: IT support needs to be enthusiastic and responsible for the job; know security, hardware and software of computers, servers, networks, and network systems, LAN/WAN,…
  • Experience in installing software, OS, support in handling issues and problems related to devices and network systems.
  • Ability to analyze and understand business requirements and facilitate communication between users and IT.
  • Service-minded, proactive, creative, analytical and logical thinking, teamwork, communication, problem-solving and time management skills.
  • English: TOEIC 550 and above, have ability to communicate, join meetings, write reports, emails in English.
  • Current Workplace: Long Binh IP (AMATA), Long Binh Ward, Bien Hoa City, Dong Nai Province.
  • New workplace (maybe after about 3 years): Long Thanh High-tech Industrial Park, Long Thanh Town, Long Thanh District, Dong Nai Province, Vietnam.
CV

If you are interested in this vacancy, please send your CV to me as soon as possible to:

Email: quynhtrang@amata.comSubject: [ACLT] YOUR NAME_IT STAFF

Or submit your CV directly at:

Address: Floor 1, Amata Service Center, Amata City Bien Hoa JSC., Amata Industrial Park, Long Binh ward, Dong Nai province, Vietnam.

*NOTE: For quick process, please apply only English CV with university transcript, certificates, expected salary and starting date. Thank you.